ETT + PolyAI
PolyAI is a core partner in ETT's conversational AI practice — the voice layer ETT deploys when clients need enterprise-grade call automation that customers actually enjoy speaking to.
About PolyAI
PolyAI builds lifelike conversational voice assistants for enterprise customer service. Its agents handle natural, open-ended phone conversations at scale for brands in banking, hospitality, retail and utilities.
Designed for the contact centre, PolyAI assistants resolve calls end-to-end, integrate with existing telephony and CRM systems, and hand off to human agents with full context when needed.
How PolyAI fits into how we work
The phone is still where many customers judge a business, and it is also where bad automation does the most damage. PolyAI matters to the ETT story because it lets us automate voice without the frustration people associate with old IVR systems. When a client wants to handle high call volumes while keeping the experience genuinely good, PolyAI is the voice layer we build the solution around.
ETT's contribution is everything that surrounds the assistant. A voice agent only creates value when it is connected to the systems that let it actually resolve a call, governed so it stays on-brand and compliant, and tuned to hand off to a human at the right moment. We treat PolyAI as the conversational front door and make sure what sits behind it delivers real resolution rather than a polished dead end.
How we turn the PolyAI partnership into client outcomes
Technology alone doesn’t create value — how it’s applied does. This is the approach we take to make sure the PolyAI relationship delivers something a client can measure and trust.
Automate calls worth automating
We focus PolyAI on the high-volume, repeatable calls where automation genuinely helps, so customers get faster resolution and human agents are freed for the conversations that need them.
Connect it to real systems
A voice agent is only useful if it can act. We integrate PolyAI with telephony, CRM and back-office systems so it resolves calls end-to-end rather than just deflecting them.
Keep humans in the loop
We design clean handoffs to human agents with full context, so the customer never has to repeat themselves and trust in the channel is protected.
Ready to turn AI ambition into operational reality?
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